This policy explains when you can cancel an order, when you can return goods, and how and when you get your money back. It forms part of our Terms & Conditions and should be read with our Shipping & Returns page. It applies to every order placed on powerfullypeptides.com.
Some of the rights below are statutory rights that European law gives to consumers — that is, a natural person buying for purposes outside their trade, business, craft or profession. Our Terms provide that this Website is intended for customers who are not acting as consumers, and orders are treated as commercial transactions.
We do not use that distinction to take rights away. Where you are in fact a consumer under Irish or European law, the statutory rights in this policy apply to you in full, whatever else our Terms say. Where you are a business customer, the 14-day cancellation right in section 2 does not apply automatically by law, but we extend the same treatment to you as a matter of policy. In practice, everyone gets what is described below.
You may cancel your order for any reason, without giving a reason, within 14 days. The 14 days run from the day you (or someone you nominate) physically receive the goods. Where an order is delivered in several parts, the period runs from the day you receive the last part.
To cancel, tell us clearly before the 14 days are up — email research@powerfullypeptides.com with your order number and a line saying you are cancelling. You can use the form in section 7 but you do not have to. Sending the message before the deadline is enough; the goods can travel back afterwards.
After cancelling, send the goods back to us within 14 days of telling us. You pay the cost of the return unless the goods were faulty, damaged or incorrectly supplied, in which case we pay.
Peptide vials are supplied sealed. Once that seal is broken the contents cannot be verified, re-tested or safely resupplied to anyone else, so opened vials are excluded from the cancellation right for health-protection and hygiene reasons. This is the exception at Article 16(e) of Directive 2011/83/EU, as transposed in Ireland.
In plain terms:
We may reduce a refund to reflect any loss in the value of returned goods caused by handling beyond what is necessary to establish their nature and characteristics.
These are separate from cancellation and are not limited by the 14-day window. Your legal rights on goods that are not as described or not of satisfactory quality last two years from delivery under European consumer-sales law, and nothing here reduces them.
Please contact us before sending anything back. Unauthorised returns may be refused, and we cannot refund goods we cannot identify.
We refund within 14 days of the day we are told you are cancelling. Where goods are being returned, we may hold the refund until we have received them back, or until you show us proof of posting — whichever happens first.
Refunds go back by the same method you paid with, to the same account, and never in a different form. You will not be charged a fee for the refund itself.
If your order qualified for free shipping and the return drops it below the threshold, the standard delivery charge may be deducted from the refund. Where you chose a more expensive delivery option than our standard one, we refund the standard cost.
Refunds are only ever paid to the person and account that placed and paid for the order. We do not send refunds to third-party accounts, alternative names, or a different payment method than the one used — a request to do so will be declined.
If you change your mind before your order has been dispatched, tell us straight away and we will cancel it and refund in full — this is quicker and simpler than a return, and no goods have to travel. Once a parcel is with the courier it cannot be recalled, and the 14-day process in section 2 applies instead. If a parcel comes back to us because of an incorrect or incomplete address, or a refused or missed delivery, we need it physically back before any refund or replacement is issued.
You may use this wording, but you are not required to. Copy it into an email to research@powerfullypeptides.com.
To: PowerfullyPeptides, research@powerfullypeptides.com
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on: ____________ Received on: ____________
Order number: ____________
Name: ____________
Address: ____________
Date: ____________
If something has gone wrong, email research@powerfullypeptides.com or use our contact page. We aim to answer every enquiry within one working day and to resolve complaints within 14 days. Our full trading details are on our Business Information page.
If we cannot resolve it between us, consumers in Ireland can contact the Competition and Consumer Protection Commission, and consumers elsewhere in the EU can contact their national European Consumer Centre.
Nothing in this policy changes the basis on which our products are supplied. All material is sold for in-vitro laboratory research only and is not for human or animal consumption — see our Research-Use-Only Policy. A refund or replacement is never an admission that a product is suitable for any use outside that policy, and we do not refund on the basis of an outcome from any use we do not sell the product for.
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